Client Relationship Manager (Legal Sector) - Home Based - Up to £45,000pa

We now seek a focussed and forward thinking professional to join this leading Law Firm as their Client Relationship Manager.

This is an integral role and will suit either a qualified Solicitor perhaps seeking a change of pace or a Client Management professional with a background in the Legal sector.

The Reward

• Up to £45,000pa Depending on Experience
• Home Based (Fully Remote)
• Pension
• Vehicle Salary Sacrifice Scheme
• Supportive, friendly & Collaborative Environment
• 23 Days Holiday + Bank Holidays
• 9am to 5:30pm Monday to Friday

The Role

• Reporting directly to the Partners, you will be responsible for all Client Care matters across the business, ensuring the highest level of care and attention is always maintained
• Effectively and efficiently manage all incoming queries, issues and complaints, escalating these when appropriate
• Following up assertively on any abortive fees and taking action when required
• Communicating clearly and assertively at all times
• Working proactively to address any potential issues in advance
• Liaising with teams across the business to ensure high standards are maintained

The Person

• Must be from a legal background ie a Solicitor (or similar) or have worked within a Law Firm in a similar role
• Experience of managing client care matters, including queries, complaints and escalations
• Be an exceptional communicator at all levels